We accept payment by Paypal, Credit/debit card, Etsy gift cards and other international payment methods. Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

If this item is a gift, please tick the gift option upon checkout and we will not include an invoice with your order.

PLEASE NOTE: WE ARE NOT VAT REGISTERED - VAT IS NOT INCLUDED IN THE LISTING PRICE.

All our items are carefully packaged and shipped from the UK according to the processing times stated on each listing (this does not include weekends and Bank/Public Holidays). If you wish to receive your item sooner, please contact us and we will do our very best to speed things up for you. Please note that we will only ship to the address on the order.

Domestic orders are normally sent by Royal Mail Standard 1st class post, usually arriving within 3-6 working days of purchase. If you wish to use a Tracked or Signed For service for extra peace of mind, please contact us.

International orders are normally sent by Royal Mail International Standard. According to Royal Mail’s website, delivery to Europe is within 3 to 5 working days of posting and to the rest of the world within 5 to 7 working days of posting. However, this refers to the time for the package to ARRIVE in the country of destination and not subsequent Customs clearance and onward transmission by local postal services, which unfortunately can take much longer (4-6 weeks in some cases).

Most international orders arrive within around 10-20 business days, however please note that we cannot obviously guarantee a delivery date and we are not responsible for delays due to Customs. Please allow extra time for your parcel to arrive around seasonal events or public/bank holidays. If you wish to use a Tracked or Signed For service for extra peace of mind, please contact us.

Any items returned to us due to an incorrect, outdated, or insufficient address or that have not been collected by the buyer following attempted delivery, will incur new shipping charges, or will be refunded minus the original shipping charge (personalised/custom orders are not refundable/returnable). We will only ship to the address shown on the order.

Buyers from outside the UK are responsible for any Customs, VAT and import taxes that may apply.

Providing excellent customer service is very important to us. If you are not 100% happy with your order, please send us a message and give us the opportunity to put things right for you before you leave feedback.

This Privacy Policy describes how and when Whiteout Fashion collects, uses, and shares information when you purchase an item from us, contact us, or otherwise use our services through Etsy.com or its related sites and services. 

This Privacy Policy does not apply to the practices of third parties that we do not own or control, including Etsy or any third party services you access through Etsy. You can reference the Etsy Privacy Policy to learn more about its privacy practices.

Information we Collect
To fulfil your order, you must provide us with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide us with additional personal information (for a custom or personalized t-shirt order, for example), if you contact us directly. 

Why we Need Your Information and How we Use It
We rely on a number of legal bases to collect, use, and share your information, including:
• as needed to provide our services, such as when we use your information to fulfil your order, to settle disputes, or to provide customer support;
• when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for our mailing list;
• if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
• as necessary for the purpose of our legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as 1) providing and improving our services. We use your information to provide the services you requested and in our legitimate interest to improve our services; and 2) Compliance with the Etsy Seller Policy and Terms of Use. We use your information as necessary to comply with our obligations under the Etsy Seller Policy and Terms of Use. 

Information Sharing and Disclosure
Information about our customers is important to our business. We share your personal information for very limited reasons and in limited circumstances, as follows:
• Etsy. We share information with Etsy as necessary to provide you our services and comply with our obligations under both the Etsy Seller Policy and Etsy Terms of Use.
• Service providers. We engage certain trusted third parties to perform functions and provide services to our shop, such as delivery companies. We will share your personal information with these third parties, but only to the extent necessary to perform these services.
• Business transfers. If we sell or merge our business, we may disclose your information as part of that transaction, only to the extent permitted by law. 
• Compliance with laws. We may collect, use, retain, and share your information if we have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce our agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of our customers, or others.

Data Retention
We retain your personal information only for as long as necessary to provide you with our services and as described in our Privacy Policy. However, we may also be required to retain this information to comply with our legal and regulatory obligations, to resolve disputes, and to enforce our agreements. We generally keep your data for the following time period: 7 years. 
Transfers of Personal Information Outside the EU
We may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, we may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If we are deemed to transfer information about you outside of the EU, we rely on Privacy Shield as the legal basis for the transfer, as Microsoft Corporation is Privacy Shield certified.

Your Rights
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. we describe these rights below:
• Access. You may have the right to access and receive a copy of the personal information we hold about you by contacting us using the contact information below. 
• Change, restrict, delete. You may also have rights to change, restrict our use of, or delete your personal information. Absent exceptional circumstances (like where we are required to store data for legal reasons) we will generally delete your personal information upon request. 
• Object. You can object to (i) our processing of some of your information based on our legitimate interests and (ii) receiving marketing messages from us after providing your express consent to receive them. In such cases, we will delete your personal information unless we have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons. 
• Complain. If you reside in the EU and wish to raise a concern about our use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Us
For purposes of EU data protection law, I, Caroline Child, am the data controller of your personal information. If you have any questions or concerns, you may contact us at whiteoutdesign [!at] live.co.uk. Alternately, you may mail us at:
Whiteout Design, Beckets House, 34 Market Square, Ripon, HG4 1BZ